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This section contains best practices and useful information for troubleshooting software distribution. Certificate Revocation Lists and Online Certificate Status Protocol URLs are accessible because by default, devices must verify the validity of the SSL certificate. Make sure that there are no entries in the MSI folder before enrolling. If the GUIDs matches a folder that already exists, then it will fail to install, thinking the application is already installed.

The ProductVersionor the GUID folder name matches the Build Version GUID in the Workspace ONE UEM console. To find this build version, click Edit on the application and see the build version. Windows 10 introduces several new configuration service providers to push out universal (Store and Non-Store) windows apps and desktop MSIs.

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TheAirWatch Origin Serveris the file server configured for storage of all files to be cached within Akamai on a pull model. dll missing This component has to be manually configured if you are using the on-premises deployment model. This location contains P2P client configuration information, such as the version, server it is connected to, and other granular details.

Remove all folders, because this can also happen with other MSI installs. Both device and Workspace ONE UEM servers must have access to has.spserv.microsoft.com using the TCP protocol on port 443 . Ensure that the device has an active internet connection.

Workspace ONE UEM handles installing and setting up this information. Organizations can use peer to peer networks for application deployments by leveraging Workspace ONE UEM. In this section, we will review a few basic logging locations for Windows 10 troubleshooting. Workspace ONE UEM also deploys modern applications using the Workspace ONE UEM Console. When deploying internal applications many issues can occur. This section helps you to troubleshoot these applications. ContentManifests contains details about where the device can download the software, such as Device Services URL, CDN URL, and P2P Content ID. HKEY_LOCAL_MACHINE\SOFTWARE\AirWatchMDM\AppDeploymentAgentAppManifests contains information regarding all of the settings selected in the console.

For example, Deployment Options, Install and Uninstall Commands, Supported Architecture, Version, and so on. The following list describes items to check if your application fails during software distribution. Workspace ONE UEM supports deploying any types of desktop applications using software distribution, however, this the most difficult feature to troubleshoot.

  • You could experience the same problems again soon unless you make the preventative changes outlined in that article.
  • Complete an offline System Restore to uninstall the Windows update.
  • Since all of the changes made by the updates are undone during this process, it’s likely to fix your problem.
  • Be sure to choose the restore point created just prior to the installation of the Windows update.
  • However, as soon as you get back into Windows, see How to Prevent Windows Updates From Crashing Your PC before you do anything else.

Workspace ONE UEM supports integration with the Business Store Portal or the Microsoft Store for Business. This allows administrators to push public Windows app store applications to devices without having end users sign into the Microsoft Store. The Result indicates that the profile is not supported on the version of the device in use. In this section, use Fiddler to check for communication from the server, and verify Workspace ONE UEM sent the correct values to the device. This only occurs for re-enrollment, new enrollments are not affected. Also, this occurs only if you are pushing down the agent, as a result the Pending Agent issue.

Windows Update Agent uses Event Tracing for Windows to generate diagnostic logs. Windows Update no longer directly produces a WindowsUpdate.log file. Instead, it produces ETL files that are not immediately readable as written. Close and re-open settings and the settings should be updated .

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